Think about the last time you set up a new device at home — maybe a router, a smart TV, or even just a printer. Chances are, it took longer than you expected, and you probably had to look up a guide (or call support). Now, multiply that frustration by 500 locations,...
Think about the last time your computer or phone slowed down because you hadn’t updated it in a while. Frustrating, right? Now imagine that same problem — but across an entire business network. That’s what happens when organizations keep running on outdated IT...
The Problem With Traditional IT Support Traditional IT support is reactive: Something breaks. An employee opens a ticket. The ticket sits in a queue. Hours (or days) later, someone finally fixes it. This model creates bottlenecks, lost productivity, and frustrated...
